Anything that you do well is worth doing better over time. The term "continuous improvement" describes a process practiced by quality engineers but it speaks to something that every conscientious ...

Everyone always wants to get better. But without a formal process to drive performance, continuous improvement is more likely to be an empty platitude than a reality in the enterprise. Building that ...

Continual service improvement (CSI) is a method to identify and execute opportunities to improve IT processes and services, and to objectively measure the effects of these efforts over time. The ...

In operations, we often talk about inputs and outputs and the classic formula is: Inputs (man, material, machine) + Method = Outcomes (for customers, employees and owners). In our competitive world, ...

In many organizations today, the people doing the value-adding work for our customers in engineering, production, distribution or any other function that is creating value often try to hide problems ...

Laura Faulkner and Tom Strong contributed to this article. This post is the sixth in a series about effective management practices and how they benefit both companies and the people that work for them ...

With the right approach to continuous improvement, printing companies can thrive if they’re willing to make the investment. To be successful, a company must recognize that processes are the central ...

Michael Peel, vice president for human resources and administration, came to Yale this fall, having served at General Mills as chief human resources officer for more than 17 years and as executive ...

In today’s fast-paced world, innovation and growth are key to business success for startups and maturing companies alike. “Processes underpin business capabilities, and capabilities underpin strategy ...

Companies that can successfully implement continuous development throughout their organization find dramatic strategic benefits. Agile made its public debut in 2001 with the publication of the ...

Knowledge and experience in quality and continuous improvement are highly valued by today's employers. The principles are being applied in engineering, healthcare, business, service, nonprofits, and ...